Getting started

From signed agreement to first order, in days.

What you bring, what we do, and how long each step takes. The same five steps for a med spa, a clinic, a coach or a brand with an audience; most partners are live within the week.

Start onboarding The five steps Watch the demos

01The five steps

You own two of them.

Signing and making it yours are your work; the rest is ours, and you watch it happen in your portal.

  1. You sign, and tell us your programs

    The partner agreement and the business associate agreement, and which programs you want to offer: weight management, hormone therapy, sexual health, hair and skin, peptides, at-home labs. A person replies within one business day.

    TakesA day, at your pace.

  2. We set up your organisation

    Your organisation on the platform, your sign-in and your first intake link, the same day. A setup link arrives by email; it works once, and you choose a password and an authenticator app. Nothing to install.

    TakesThe same day. Ours.Watch: Your setup and your name

  3. You make it yours

    In your portal: your name, logo and colours; a price for each product you sell, with your cost beside it, never below it; a support address your patients write to; your own payment account at the processor, so your patients pay you and the platform never holds your money. Invite your team, each with the doors their role opens.

    TakesAn hour, with us on a call if you like.Watch: Your prices

  4. Your intake goes on your website

    A link or an embed snippet from Intake links: a test link first, so you can walk through it yourself with nothing charged and nothing sent anywhere, then the live one. Your patients see your name from the first question, and the intake takes them five to seven minutes on a phone.

    TakesMinutes, plus your web person.Watch: Your intake link, on your website

  5. Your first patient

    A clinician licensed in the patient's state reviews the intake and decides; where the state requires a live video visit, the intake books one. The pharmacy ships with a tracking number. You see every step in your portal; your patient sees the same steps in theirs, under your name, with the clinician and the pharmacy named.

    TakesA decision in hours, a parcel in days.Watch: Your first patient

02Two lists

What you bring. What we do.

Have the left-hand list to hand on the call and the week goes faster. Everything on the right is already built and licensed.

You bring

  • Your company and website

    The legal name for the agreement, the name patients know you by.

  • The programs you want to offer

    Pick from the catalog; add your own products later from the same screen.

  • Your prices

    Set on Pricing, with your cost beside each line; a margin can be applied to everything in one go.

  • Your name, logo, colours and support address

    Set on Branding, with a preview as you type; they are on the intake, the portal and every email your patients get.

  • A payment account

    Opened from Settings in a few minutes; your patients' cards are charged to it, never to us.

  • Who on your team signs in

    Owners run the organisation; managers, support, billing, developers and viewers open fewer doors.

  • Your own clinicians or pharmacy, if you have them

    Optional. Most partners use ours.

We do

  • Your organisation, sign-in and intake link

    The same day you sign.

  • Licensed clinicians in all 50 states and DC

    Independent physician groups; the clinician who reviews each visit is named to the patient.

  • Licensed US pharmacies and at-home labs

    LegitScript-certified pharmacies ship with tracking; lab kits go to the patient's door.

  • The patient portal, under your name

    Orders, messages, video visits, documents, refills.

  • Payments, receipts and refunds

    The treatment is charged only when a clinician approves it.

  • A statement each month

    Every visit and every line, in your portal under Billing.

  • A walkthrough call, and a person who replies

    Within one business day, before and after you are live.

Next

Start this week.

Tell us about your practice or brand and the programs you want to offer. A person replies within one business day with the agreement and the pricing, and step two follows the day you sign.

Start onboarding Watch the demos Questions

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