Pricing
What it costs, and who is paid.
You set the retail price your patients see. Patients pay into your own payment account. The platform takes a flat fee per reviewed visit and the fixed costs on your price sheet. No percentage of anything.
01Pricing
Your payment account. A platform fee per visit. We keep the books.
You set the retail price your patients see. Every order is one treatment for one patient, reviewed as its own visit, so every line on your statement matches one decision.
The patient pays you.
- The card
- Held on your own payment account when the visit is submitted, charged only when a clinician approves. A declined visit costs the patient nothing.
- Your margin
- Your retail price, less the fixed costs on your price sheet. It stays in your account; nothing waits for a statement.
- Refunds
- Issued from your account under your own refund policy.
The platform fee.
- Per visit
- A flat platform fee for every reviewed visit, approved or declined, because the review took place. The physician group is paid the same whatever the decision.
- Per order
- The fixed cost of each approved product and the pharmacy's shipping, at the rates on your price sheet. No percentage of anything.
- When
- Taken the moment the clinician decides, out of the order. Your statement lists every visit and every line.
Prices are per partner and per program. Nothing on the price sheet is a share of a prescription.
Request pricing02Questions about money
What partners ask about the money.
What do I pay, and how do I get paid?
You pay a flat platform fee per reviewed visit, and for approved orders the fixed cost of the products and shipping, at the rates on your price sheet. They are taken out of the order the moment the clinician decides; your margin stays in your own payment account. Every statement lists each visit and each line.
Who handles refunds and complaints?
The patient paid into your account, and refunds come out of it under your own refund policy; the refunds and cancellations page sets out the rules every partner follows at a minimum. A declined visit was never charged. SWONKDOG support handles accounts, technical issues and billing. Questions about your store, your prices and your marketing are yours.
Every other question is on the Questions page. The eighth demo walks through an order's money and a statement: Your statement and your money.
Next
From signed agreement to first order, in days.
What you bring, what we do, and how long each step takes, on one page.