What partners ask, and what patients ask.

Clinics, med spas, and wellness and fitness brands that want to offer treatment programs and at-home lab testing under their own name without building clinical operations. You keep the relationship with your patients; the platform runs everything behind it, and independent physician groups provide the care.

No. Treatment decisions are made only by licensed clinicians from independent physician groups, and medication is dispensed only by licensed pharmacies. You bring the brand and the patients. The platform is set up the way each state's rules require.

Your name and your programs, at your prices, from the first question to the patient portal where they follow their order, read tracking and message their clinician. The portal also shows them the physician group and clinician who reviewed each visit, and the pharmacy that filled each order, with its address and phone. SWONKDOG is the technology behind it, not the brand in front of it.

Clinicians from the physician groups are licensed state by state. The intake asks where the patient lives before any health information is entered, and continues only if a clinician licensed there is available for that program. Ask us for the current list for the programs you want to offer.

The patient paid into your account, and refunds come out of it under your own refund policy; the refunds and cancellations page sets out the rules every partner follows at a minimum. A declined visit was never charged. SWONKDOG support handles accounts, technical issues and billing. Questions about your store, your prices and your marketing are yours.

You pay a flat platform fee per reviewed visit, and for approved orders the fixed cost of the products and shipping, at the rates on your price sheet. They are taken out of the order the moment the clinician decides; your margin stays in your own payment account. Every statement lists each visit and each line.

Clinicians, yes. After credential checks, a licensed clinician from your own physician group can be assigned to your organization only. Pharmacies are the licensed US pharmacies the platform is connected to.

Days, not months. Sign the partner agreement, choose your programs and prices, and open your payment account from your settings. We set up your organization, your sign in and your intake link, and you put the link on your website.

Yes, with every partner. A business associate agreement is part of every partner agreement, so patient information is handled under HIPAA from the first intake.

Your partner agreement sets this out. Patient records are kept under HIPAA for the physician groups and pharmacies that treat the patient, with SWONKDOG handling them as a business associate. You see your own patients and nobody else's, patient information is used only to support the patient's care and orders, and it is never sold.

Yes. The intake goes on your site as a link or embed, and you can collect payment yourself.

Telehealth services may be available in all 50 states and Washington, D.C. where clinically appropriate and permitted by applicable law. Clinical care is provided by licensed medical providers affiliated with independent physician groups.

No. Completing an intake or choosing a program does not guarantee treatment. Prescription medication is provided only when a licensed clinician decides it is clinically appropriate. If it is not, the patient is told why in the portal and pays nothing for medication.

Every intake is reviewed by a licensed clinician. Depending on the patient's history, goals, the treatment requested and the state's rules, the clinician may ask for more information, lab work or a video visit before deciding. Some states require a live visit for a first prescription, and the intake books one.

No. Compounded medications are prepared by a licensed pharmacy for an individual patient and are not FDA-approved; the FDA does not evaluate them for safety, effectiveness or quality. The clinician explains this when one is being considered, and the patient consents to it during the intake.

No. Neither SWONKDOG nor the brands it serves provide emergency care. In a medical emergency, call 911 or go to the nearest emergency room.

Clinical care is provided by licensed providers affiliated with The Network Health, an independent physician group. Reach The Network Health at info@thenetworkhealth.com or (509) 907-4306. The provider for each visit, with their contact details, also appears in the patient's portal.